Dispatch definition12/27/2022 ![]() ![]() Experience with logistics / transportation in lieu of college degree.College degree (Bachelor’s or Associate’s) or some coursework toward a degree.Previous experience as a Dispatcher where attention to detail, a sense of urgency, problem solving, and using independent judgement to solve problems was required.Some scheduling flexibility to meet the needs of the operation.Strong skill base and comfort with technology including Microsoft Office, specifically Excel experience with routing or dispatching systems a plus.Strong geographical knowledge of the area.Ability to work independently and exercise judgement in both regular and unique situations.A strong customer focus with the ability to follow tasks through to completion.A pleasant and professional demeanor with the ability to multi-task.Excellent written and verbal communication skills.Strong problem-solving skills with the ability to build loads to maximize operational efficiency.May assist with daily log reviews and address violations.Forecasts customer needs and proactively ensures no service failures.Maintains customer expectations of sourcing and on-time deliveries.Continually analyzes stations to identify potential delivery issues related to traffic, allocation, and driver's available hours of service to ensure operational efficiency and profitability.Ensures organization and proper sequence of loads delivered to maximize efficiency.Collaborates with suppliers to work through allocation & supply challenges.Oversees the daily activities of Drivers assigned to his / her shift, and is the first point of contact to provide guidance to Drivers making deliveries. ![]() This position manages driver planning and load assignments for drivers to ensure efficient utilization of assets, having a direct impact on driver profitability, customer satisfaction, and operational efficiency. We are looking for an experienced Dispatcher. Ability to work a flexible schedule, with the understanding that different times demand more hours.Ability to manage multiple factors in a high stress environment.Ability to adapt to changing customer needs and driver availability.Professional image and communication skills.Strong communication skills and the ability to develop positive relationships with the driver fleet.Desire to work independently and proactively to support the overall team Dispatch Operations goals.Strong computer skills including Microsoft Office proficiency and the ability to become expert in the company’s dispatch platform.Ability to multi-task through phone communications and real-time software-based tracking and dispatch systems.Experience in fast-paced dispatch, customer service or phone centers.Enter detailed information for arrival and departure times, bill of lading and freight counts and proof of delivery information in orders in real-time as they are completed.Work closely with the Customer Service Representative for your shift and division to ensure proactive communication with customers in regard to any and all delays or issues.Log notes inside order tickets to create a detailed narrative of any discussion with the driver or customer.Track drivers proactively through the day using GPS and dispatch tools, and maintaining phone contact at specified intervals to ensure on time pickup and delivery.Complete driver pre-check calls two hours prior to stated report time to confirm understanding and availability.Constantly verify the status of the capacity in your driver fleets to understand your coverage options prior to orders coming into the system, not reacting to orders as they are placed.Develop a strong geographic understanding of operating markets, as well as the mix of business in each location and the individual driver fleets.Understand the various details and expectations of each unique customer’s SOP. ![]()
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